• How to Verify my Account?

  Here are the steps on how to verify your account: Step 1: The verification link can be found under the withdrawal section of your account. Step 2: You will be routed to the verification via sumsub. Prepare a valid identification document (ID) such as a passport or driver's license. StePopular

• Account Verification Process

  Here are the steps on how to verify your account: Step 1: The verification link can be found under the withdrawal section of your account. Step 2: A pop-up for live verification will appear. Prepare a valid identification document (ID) such as a passport or driver's license. Ensure that your ID is clearly visible and follow the on-screen instructions. Step 3: Once you have submitted your IDPopular

• How to register?

  On the WinZir website, locate the "REGISTER" section at the upper right corner of the screen. Click on the "REGISTER" button to proceed. Enter your mobile number and click "Next." An OTP will be sent to the provided phone number via SMS. Fill in the registration form with accurate information. Provide the following details: Birthday: Enter your birth date to confirm legal age eligibility. First, Middle, Last Name: Provide your full name as per your ID. Current and PePopular

• I Forgot My Login Username. What Should I Do?

  Here are a few steps to retrieve your username: Check Your Email: Look for any welcome emails or account confirmation emails from WinZir when you registered. Your username may be included in those communications. Provide Your Registered Email: Please provide us with your registered email address, and we will help you recover your username.Popular

• Can't Verify My Account

  Here are some common troubleshooting steps to help you resolve the issue: 1. Check ID Requirements Ensure that you are using an accepted form of ID, such as a government-issued Philippine ID (e.g., passport, driver’s license, or UMID). 2. Follow Liveness Check Instructions Carefully follow the guidelines for the liveness check. This often involves: Taking a live photo or video. Ensuring your face is clearly visible and matches the ID provided. 3. Improve Image QualPopular

• I Forgot My Player Username

  If you've forgotten your username, we can send a one-time verification code to your registered mobile number or email address. Please provide your registered email address or phone number, and we'll assist you in retrieving your account username.Popular

• How to Delete or Close My WinZir Account?

  If you wish to delete or close your WinZir account, please note that for security and fraud prevention reasons, the account will not be removed instantly. We need to maintain records for a limited time to check against fraudulent users. This helps ensure that the same email cannot be used to delete an account and then create a new one while claiming to be a different age or identity. You can request to close your account, either permanently or temporarily, by reaching out to our live chat sPopular

• How Can I Complete My KYC Verification?

  To assist you with your KYC (Know Your Customer) verification for WinZir, please follow these steps: Log In to Your Account: Ensure you are logged into your WinZir account. KYC Prompt: Look for the KYC verification prompt that may appear on your screen. Click on it to initiate the process. Document Requirements: Prepare the required documents such as: A valid Philippine ID (like a passport, driver's license, or government-issued ID). A recent selfie for the liveness chePopular

• Forgot password

  If you forget your player account password, follow these steps to reset it: Go to the Login tab at the upper-right corner of the website and click "Forgot Password." On the "Forgot Password" page, enter the email address or mobile number associated with your account. Submit the form and wait for instructions on how to reset your password. Check your email or SMS for further steps: For SMS: You will receive an 8-digit temporary password that you can usePopular

• How Can I Transfer My Bonus Balance to My Account Balance?

  Transferring your bonus balance to your account balance usually depends on the terms and conditions set by WinZir. Here are some general steps and considerations: Review Bonus Terms: Each bonus comes with specific terms, including wagering requirements. Check if your bonus is eligible for transfer to your account balance. Wagering Requirements: Many bonuses require you to wager a certain amount before you can transfer or withdraw the bonus. Ensure that you have met these requirements fSome readers

• Account Registration Process

  How to register? Step 1: On the WinZir website, locate the " REGISTER" section at the upper right corner of the screen. Click on the " REGISTER" button to proceed. Step 2: Enter your mobile number and click " Next." An OTP will be sent to the provided phone number via SMS. Step 3: Fill in the registratSome readers

• I'm Unable to Complete My Verification. What Should I Do?

  If you’re unable to complete the verification process and received a message stating that the system couldn’t verify you, don’t worry! Follow these steps to resolve the issue: Ensure Proper Documents Double-check that the documents you’re submitting (e.g., your Philippine ID) are clear, legible, and meet the necessary requirements. Provide Details Share the following information with us so we can manually review your verification request: Full Name - WinZir UserSome readers

• Why Can't I Use My Bonus?

  If you’re unable to use your bonus on WinZir, here are some common reasons that might explain the issue: Wagering Requirements Bonuses often come with wagering requirements, which mean you need to wager a specific amount before you can withdraw any winnings tied to the bonus. Minimum Bet Requirements Some bonuses require you to meet a minimum bet amount to use the bonus funds. Ensure your bets align with the promotion's terms. Eligible Games Not all gaSome readers

• How Can I Open My Account That Is Client Locked?

  How to Open a Client-Locked Account If your account has been locked, here are the steps to regain access: 1. Provide Your Account Username The first step is to provide your player account username. This allows us to check the status of your account and proceed with unlocking it. 2. Authentication Process To ensure your account’s security, you will need to undergo an authentication process. Depending on your access to your email or phone number, the following methods may bSome readers

• Which IDs are accepted for the account verification process?

  To complete the account verification process, please submit one of the following government-issued IDs for KYC verification:Some readers

• Can I Change My Email Address or Mobile Number?

  If you would like to change your mobile number or email address, we will first conduct an account verification to ensure that you are the legitimate owner of the account. Here are the two scenarios and their corresponding solutions: I Still Have Access to My Old Mobile Number or Email Address: We will send a one-time verification code via email or SMS. Once you receive the code, please send it to us along with your desired new mobile number or email address. I Have Lost Access to BoSome readers

• I can't login / the site is broken / Do you have maintenance?

  If you're experiencing login issues or if the site appears broken, try the following steps: Clear cookies and cache: This often resolves loading issues on websites. You can do this through your browser's "Settings" or "Preferences" menu. Send a screenshot: If the issue persists, please send us a screenshot of the error so we can investigate and resolve it as quickly as possible.Some readers

• How to download the WinZir App?

  Downloading the WinZir app is quick and easy. Follow these steps: For IOS devices, go to the App Store, or for Android devices, go to the Google Play Store on your mobile device. Use the search bar to find "Winzir." Click on the Winzir app icon to go to the app's page. Click on the "Download" or "Install" button to start downloading the app. Wait for the app to download and install on your device. If you're having trouble finding the app in the store or can't download it for any reasFew readers

• Can You Unlock My Account?

  Please provide your WinZir username and date of birth for verification purposes, and we will check the status of your account and work on unlocking it as soon as possible. Kindly note that certain considerations may affect the reopening of the account, such as: A player’s request to keep the account closed and the timeline for reopening (minimum of 7 days from the closure date). If the account holder is underage. If the account holder is a government employee. If the account hFew readers

• Why Is My Account Locked?

  Reasons Why a Player's Account May Be Locked There are several reasons why a player's account might be locked. Some of the most common reasons include: Player Requested to Close the Account : The player has personally requested to deactivate or close their account. Player is Underage : The account has been flagged because the player does not meet the minimum age requirement. Player is a Government Employee : The account is locked as government employees areFew readers

• Why Is My Account Not Yet Verified?

  If your account verification is still pending and it’s been some time, we’d like to assist you in resolving this promptly. Kindly provide the following details so we can look into your account for you: Full Name WinZir Username Email AddressFew readers

• Can I change my personal data after registration?

  After registering on the website, you may be able to change certain personal data associated with your account. This may include details such as your email address, phone number, or address. However, it is important to note that you may not be able to change certain basic data, such as your first name, last name, or date of birth. This is because the website places a high value on trustworthiness and seriousness, and it is essential to maintain accurate and up-to-date records of its users.Few readers

• I'm Trying to Withdraw My Real Balance but It Says That I Have an Active Bonus Error. How Can I Resolve This Issue?

  If you're encountering an error while trying to withdraw your real balance due to an active bonus, you may need to meet the wagering requirements associated with the bonus. This ensures that you have played through your bonus funds sufficiently to fulfill the bonus terms. Once these requirements are met, you should be able to withdraw your real balance without any issues. If you prefer to cancel your active bonus to proceed with the withdrawal of your real balance, follow these steps:Few readers

• Why haven’t I received an OTP for registration?

  If you haven't received your email verification link or OTP (One-Time Password) on your mobile, here are some possible reasons and steps to resolve the issue: For OTP on Mobile: Check Network Signal: Ensure your mobile device has a stable network signal. Sometimes, poor signal strength can cause delays in receiving SMS. Correct Phone Number: Make sure you've entered the correct mobile number during registration. SMS Block by Carrier: Some mobile carriers may block OTP messaFew readers

• How to send a photo of my valid ID?

  If you're referring to our verification requirement, here's how you can complete it: Automatic Verification Log in to your account, and a prompt for automatic account verification will appear. You can directly upload a clear picture of your valid ID in the popup. Manual Verification (If Needed) If the automated system doesn’t work, we’re happy to assist you with manual verification. Simply send a clear photo of your valid ID here, and we’ll arrange a one-time videFew readers

• How to Get Started at Winzir?

  Getting started at Winzir is easy. Follow these steps to create your account and begin your journey into online sports betting and casino gaming: Register for an Account To start, create an account by visiting Winzir’s registration page. You’ll need to provide your full name, email, mobile number, and create a secure password. After agreeing to the terms and conditions, complete your registration. Verify Your Account After registration, check your email for a verification link. IFew readers

• What Happens to My Balance If My Account is Closed?

  If your account is closed due to reasons related to PAGCOR regulations, the following applies: For Banned Individuals: In compliance with Malacañang Memorandum Circular No. 8 and PAGCOR rules, certain individuals are not allowed to play, including: ||Few readers

• How to do manual registration?

  If you're having trouble registering an account, you can request manual registration by sending us the following details: Birthdate (Day/Month/Year) First Name Middle Name (if applicable) Last Name Complete Address Source of Income Promo Code (optional) Desired Username Password (default: P@ssw0rd – please change it after logging in) Email Address Phone Number Ensure that your mobile number and email address are correct for account security, andFew readers

• How Can I Recover My WinZir Account?

  To recover your WinZir account, please provide the following information: Full Name: Username: (if you still remember) Email: You can search for "WinZir" in your email to find the email you used. Mobile Number:Few readers

• Who can register on Winzir?

  Who Can Register on Winzir? Winzir is a licensed e-gaming platform that welcomes eligible players who meet the following criteria: Eligible Players: Must be at least 21 years old. Must be a resident of the Philippines. Must have a valid and active mobile number for verification. Must agree to the platform’s terms and conditions. Who Cannot Register on Winzir? Certain individuals are restricted from registering on Winzir, including:Few readers

• What if I do not have any of the acceptable ID's?

  If you don't have any of the accepted IDs, we recommend applying for an NBI clearance or Police clearance, as these are typically easier to obtain compared to other forms of identification. Once you have a valid ID, you can send it to our live chat support for verification. If you do not have any valid primary ID from our list, we unfortunately cannot verify your account at this time. Additionally, IDs that are not in your name cannot be accepted, as WinZir accounts are strictly personal anFew readers

• Is WINZIR legal? Do you have a license?

  WinZir is operated by SANDBOX ENTERTAINMENT CORP., a fully licensed and PAGCOR-compliant gaming company in the Philippines. WinZir holds licenses for E-Games, Sports Betting, Poker, and E-Bingo. For regulatory validation, you may contact PAGCOR via their website or reach them through the following hotlines: Main Hotline: +632 8521-1542 or +632 8522-0299 Corporate Office: MET LIVE BUILDING, Central Business Park 1-A, Macapagal Boulevard cor. EDSA Extension, Pasay City, 1300Few readers

• How Can I Change My Profile and Get Verified?

  To update your profile or initiate the verification process, please provide your WinZir User ID along with the details you wish to edit. Please note that most information cannot be changed after registration, but we will review your request and assist accordingly. As part of the verification process, a One-Time Password (OTP) will be sent to the active and registered phone number or email linked to your account. Please ensure you have access to these for a smooth process.Few readers

• I Forgot My Player Account Password

  If you've forgotten your password for your player account, follow these steps to reset it: Go to the "Forgot Password" Page: Access the "Forgot Password" page by going to the Login tab at the upper right corner of the website, then click "Forgot Password". Enter Your Email or Mobile Number: On the "Forgot Password" page, input the email address or mobile number linked to your account. Submit the Form: Click the "Submit" button to request a password reset. Check Your EmaFew readers

• How Can I Retrieve My Account Using My Phone Number?

  To recover your WinZir account using your phone number, simply follow these easy steps: Visit the WinZir Login Page Head over to the official WinZir website at winzir.ph. Select 'Forgot Password?' On the login screen, click the 'Forgot Password?' option to begin the recovery process. Enter Your Phone Number If the platform allows, provide your registered phone number instead of an email. This feature makes account recovery evenFew readers

• Can I Withdraw Without a Verified Account?

  No, you need to verify your account before making any withdrawals. Account verification is a critical security measure designed to protect your personal information and funds. This process ensures that all transactions are conducted securely and that your account complies with regulatory standards set by authorities such as PAGCOR. Verification helps prevent fraudulent activities, such as unauthorized access or identity theft, by confirming that you are the rightful owner of the account. It alsFew readers

• I Can't Access My Account Even After Using "Forgot Password." What Should I Do?

  If you're unable to open your account even after using the "Forgot Password" feature, here are some steps you can take: Check Email: After requesting a password reset, check your email (including spam/junk folders) for a reset link or confirmation message from WinZir. Try Again: If you didn’t receive the email, go back to the login page and try the 'Forgot Password' option again, ensuring you enter the correct email associated with your WinZir account. Clear Cache: Clear your browseFew readers

• How Can I Change My Misspelled Email?

  You may contact live support for assistance and request to change your email. Please provide your reason for the request, as it will need to undergo verification call or an OTP through your registered mobile number to confirm the change.Few readers

• How Can I Correct My Birthday Year?

  To update the year of your birthday in your account, please provide the following details: Your Username Your Full Name Your Correct Birthday For faster resolution, kindly include a copy of your latest identification document. Once we receive these details, we’ll review your account and assist with the correction.Few readers

• Where Is the Verification Pop-Up?

  The verification pop-up usually appears when you log in to your WinZir account if your account needs verification. Here are a few steps to try: Refresh Your Browser: Try refreshing your browser or reopening the app to see if the pop-up appears. Check Again: Log in to your account again to see if the pop-up appears. If it does not appear, please send me your username, and I will check your account status for you. We may also conduct manual verification if you continue to have issFew readers

• How to change my player account password?

  To change your password, follow these steps: Log in to your account. Go to the "Edit Profile" section. Enter your current password and your new desired password. Save the changes. If you've forgotten your password, you can reset it using the Forgot Password feature via your email address or SMS.Few readers

• How to check my player account balance history?

  To check your balance history on https://winzir.ph, follow these steps: Go to the Website: Open your web browser and navigate to https://winzir.ph. Log In to Your Account: Click on the "Log In" button in the top right corner of the page and enter your login credentials. Navigate to the Balance History Page: Once logged in, click on the "My Wallet" tab in the top menu. Then, select the "Balance History" submenu item. View Your BalanFew readers

• Why was my account balance forfeited?

  To ensure compliance with PAGCOR regulation, users are required to confirm several declarations before proceeding. Below is a detailed guide to help you understand these requirements: When you select "Agree & Confirm," you affirm the following: Not a Government Official or Employee You confirm that you are not a government official or an employee involved in government operations. Not a Member of the Armed Forces You confirm that you are not affiliated with the AFew readers

• Can I play with multiple accounts?

  WinZir strictly allows only one account per user, provided that the player has successfully completed the KYC verification procedures. Please note that creating multiple accounts may lead to severe consequences. 2.6.8 Anti-Fraud Policy WinZir enforces a strict anti-fraud policy and reserves the right to take severe measures against users involved in fraudulent activities. Such actions include disabling game categories, blocking accounts for up to 365 days, and forfeiting account balanFew readers

• Does WinZir Have a Turnover Requirement When Depositing Without Using Any Promo/Free Offers?

  Yes, all deposits at WinZir have a turnover requirement of 1x. This means you need to wager the amount deposited at least once before making a withdrawal.Few readers

• How to Suspend Your WinZir Account

  Yes, you can suspend your WinZir account at any time if you’re experiencing gambling-related concerns. WinZir is committed to promoting responsible gaming. For additional resources and support, please visit our Responsible Gaming page: https://winzir.ph/more/regulatory/responsible-gaming. To proceed with the suspension, kindly provide the following: Your Username Duration of Suspension (e.g., 7 days, 30 days, or indefiniFew readers

• Where can I see the unplayed amount in my account?

  When you log in to your account, navigate to "Wallet," then select "Withdraw." On the upper right side of your screen, you will see the "Unplayed Amount."Few readers

• Why Does My Account Keep Logging Out?

  If your account keeps logging out while you're playing at WinZir, here are some possible reasons and solutions: Session Timeout: Some platforms have a session timeout for security purposes. If you're inactive for a certain period, the system may log you out automatically. Browser Issues: If you are using a web browser, try clearing your browser's cache and cookies, as this can sometimes resolve persistent issues. Update Your Browser: Ensure that your web browser is up to date. OutdaFew readers

• Why Do I Need to Go Through the Reverification Process?

  Please be informed that you may be required to go through the reverification process for several reasons: Expired ID: Your ID may have expired and needs to be updated. Additional Information: We may need more information about your account. Compliance: This is in line with government regulations and PAGCOR compliance. Fraud Detection: We may have detected potential fraud on your account. Rest assured that WinZir adheres to the Philippine Data Privacy Act.Few readers

• Hacked Account

  Please provide us with the following details so we can investigate and assist you: OnFew readers

• What to Do If You Are Having Trouble Joining the Videocall Using Google Meet?

  If you're experiencing difficulties joining a Google Meet videocall, try the following steps: Check Your Internet Connection: A stable internet connection is crucial for video calls. Ensure you have a strong and reliable connection. If you’re having issues, consider restarting your router. Check Your Browser: Make sure you are using a compatible browser. Google Meet works best on modern browsers like Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari. Using an outdatedFew readers

• Why is the registration process taking too long after submission?

  If you're experiencing delays or issues with the registration process on WinZir, here are some troubleshooting steps to help resolve the problem: Check your internet connection: Ensure you have a stable connection. If you're using mobile data, try switching to a different network type, such as 4G or 5G. Try a different browser: If the issue persists, try using another browser like Google Chrome or Mozilla Firefox, which may be better suited for the registration process. Clear youFew readers

• Can I Change My Username?

  Unfortunately, it is not possible to change your username.Few readers

• What should I do if another person learns my password/username?

  If you suspect that someone else has learned your password or username, it is crucial to take immediate action to protect your account. Here are some steps you can take: Change your password: This is the first and most important step. Choose a strong and unique password that is not easily guessable. Monitor your account activity: Keep an eye on your account for any unusual or unauthorized actions. If you notice anything suspicious, contact our live chat support immediately. ContFew readers

• How Can I Switch Between Light and Dark Mode on WinZir?

  How to Switch Between Light and Dark Mode on WinZir For Desktop Users: Navigate to the upper-right corner of the screen. Click the moon/sun icon to toggle between light and dark modes. For Mobile Users: Open the menu by tapping the upper-left corner of the screen. Tap the moon/sun icon in the upper-right corner to switch modes.Few readers