Why is my withdrawal request got rejected/cancelled?
There are several common reasons why a withdrawal request may be rejected:
Incorrect Account Information: If the bank account, e-wallet number, or cryptocurrency address provided is incorrect, the request will be rejected. For GCash and Paymaya users, ensure the account number is entered in this format: 09176235417 (without the +63 country code). Incorrect formatting may result in a failed transaction.
Unmet Wagering Requirements: All wagering requirements must be met before you can request a withdrawal.
Exceeded E-Wallet Account Limit: If your e-wallet has reached its transaction or balance limit, the withdrawal will be rejected.
Suspicious Activity: If your account shows signs of suspicious behavior, such as unusual betting patterns or multiple accounts using the same location, the request may be rejected for further review.
Pending Bets or Bonuses: Active bonuses or pending bets might prevent withdrawals.
Technical Issues: Problems with the payment processor or system maintenance can cause withdrawal requests to fail.
Please ensure that all these conditions are met to avoid rejection. If you'd like us to investigate further, please provide the specific withdrawal ID for checking. Additional notes on the rejection reason may also be added to your withdrawal page.
Incorrect Account Information: If the bank account, e-wallet number, or cryptocurrency address provided is incorrect, the request will be rejected. For GCash and Paymaya users, ensure the account number is entered in this format: 09176235417 (without the +63 country code). Incorrect formatting may result in a failed transaction.
Unmet Wagering Requirements: All wagering requirements must be met before you can request a withdrawal.
Exceeded E-Wallet Account Limit: If your e-wallet has reached its transaction or balance limit, the withdrawal will be rejected.
Suspicious Activity: If your account shows signs of suspicious behavior, such as unusual betting patterns or multiple accounts using the same location, the request may be rejected for further review.
Pending Bets or Bonuses: Active bonuses or pending bets might prevent withdrawals.
Technical Issues: Problems with the payment processor or system maintenance can cause withdrawal requests to fail.
Please ensure that all these conditions are met to avoid rejection. If you'd like us to investigate further, please provide the specific withdrawal ID for checking. Additional notes on the rejection reason may also be added to your withdrawal page.
Updated on: 07/01/2025
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