> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.winzir.ph/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my deposit did not reflect in my account?

If your deposit hasn’t been reflected in your balance, it may be due to a delay in the payment provider confirming the transaction. To help us verify the deposit, please provide the following details:  
  
* WinZir Username
* Transaction ID
* Time of the deposit
* Amount of the deposit
* Payment screenshot

These details will allow us to check the status of the transaction and determine why it hasn't been credited to your account yet.