Why Is My Account Locked?

Reasons Why a Player's Account May Be Locked

There are several reasons why a player's account might be locked. Some of the most common reasons include:

Player Requested to Close the Account : The player has personally requested to deactivate or close their account.

Player is Underage : The account has been flagged because the player does not meet the minimum age requirement.

Player is a Government Employee : The account is locked as government employees are restricted from participating in certain gaming activities.

Player is a GEL Holder : The player holds a Gaming Employment License (GEL), which may restrict their participation in certain games or platforms.

Fraudulent Activity Confirmed :The account has been found to engage in fraudulent activities, verified and confirmed by the team.

Updated on: 07/01/2025