Why can’t I make a withdrawal request?
There are several reasons why you may not be able to initiate a fund withdrawal at this time:
Active Bonus: If you have an active bonus in your account, please note that you cannot request a withdrawal. To proceed, you will need to either cancel the active bonus or wait until you have met the wagering requirements before making a withdrawal.
Unplayed Balance: Ensure that you have met the wagering requirements for your account balance. You can check the unplayed amount by accessing the "Withdraw" section in your profile.
Unverified Account: You must complete the automated account verification or the one-time video call verification or the automated verification, whichever is required, and submit a valid ID to verify your account. An unverified account cannot request withdrawals.
If you encounter any difficulties during this process or have any questions, please do not hesitate to reach out to us. Additionally, we may request a one-time video call verification to confirm your identity if needed. Could you please provide your username so we can assist you further?
Active Bonus: If you have an active bonus in your account, please note that you cannot request a withdrawal. To proceed, you will need to either cancel the active bonus or wait until you have met the wagering requirements before making a withdrawal.
Unplayed Balance: Ensure that you have met the wagering requirements for your account balance. You can check the unplayed amount by accessing the "Withdraw" section in your profile.
Unverified Account: You must complete the automated account verification or the one-time video call verification or the automated verification, whichever is required, and submit a valid ID to verify your account. An unverified account cannot request withdrawals.
If you encounter any difficulties during this process or have any questions, please do not hesitate to reach out to us. Additionally, we may request a one-time video call verification to confirm your identity if needed. Could you please provide your username so we can assist you further?
Updated on: 07/01/2025
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