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# What Happens to My Balance If My Account is Closed?


If your account is closed due to ineligibility under PAGCOR regulations, the following guidelines will apply:

**For Ineligible or Banned Individuals:** In accordance with **Malacañang Memorandum Circular No. 8** and **PAGCOR rules and regulations**, the following individuals are prohibited from participating:

|   | Ineligible or Banned Individuals |
| ---- |
| A | Government officials and employees connected directly with the operation of the government or any of its agencies. |
| B | Members of the Philippine National Police (PNP) and the Armed Forces of the Philippines (AFP). |
| C | Persons under twenty-one (21) years of age, students enrolled in any school, college, or university in the Philippines. |
| D | PAGCOR officials and employees. |
| E | Gaming site operators and employees. |
| F | Unregistered players. |
| G | Banned individuals. |
| H | Spouses, common-law partners, children, and parents of the officials and persons mentioned in items (A), (B), and (D) above. |
If your account is closed for any of these reasons, **all funds or credits in your account will be forfeited in favor of the Government**, as mandated by PAGCOR regulations. Additionally, **all bets and transactions** associated with the account **will be deemed void, and any winnings or losses will be forfeited**. The account will be permanently closed in compliance with the PAGCOR Responsible Gaming Code.
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If your account is closed due to a violation of **WinZir’s Terms and Conditions**, specifically *"Section 2.6.8 Anti-Fraud Policy,"* WinZir reserves the right to **block your account** for a period of up to 365 days, **forfeit any remaining balance**, impose service **restrictions or bans**, and **report **the matter to the appropriate authorities.
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**Self-Requested Account Closure:** If you choose to voluntarily close your account as part of responsible gaming practices, the WinZir team will review your request. Upon approval, **any remaining balance will be processed for withdrawal in accordance with our procedures.**
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**Important Note:** For account closures arising from reasons outside those mentioned above, your balance will be handled in accordance with the WinZir Terms of Use (TOU).