> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.winzir.ph/sitemap.xml
> Use this file to discover available pages before exploring further.
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# My GCash Deposit via QRph Was Not Credited to My Account. What Should I Do?

If your GCash deposit hasn’t been credited to your WinZir account, here’s what you can do to resolve the issue:

1. **Verify Your GCash Transaction**
* Log in to your GCash account and check your transaction history to confirm that the deposit was successful.
2. **Take a Screenshot**
* Capture a screenshot of the transaction details, including the transaction ID, amount, and date.
3. **Wait a Moment**
* Sometimes deposits may take a little while to process. If it hasn’t been long, wait a few minutes and check again.

If the issue persists, kindly provide the following information so we can assist you further:

* **Your WinZir Username**
* **The Amount Deposited**
* **Date and Time of the Deposit**
* **Screenshot of the Transaction as Proof**

If you're having trouble finding this information, please reach out to our live chat support and provide your WinZir username for checking.