My GCash Deposit via QRph Was Not Credited to My Account. What Should I Do?

If your GCash deposit hasn’t been credited to your WinZir account, here’s what you can do to resolve the issue:

Verify Your GCash Transaction
Log in to your GCash account and check your transaction history to confirm that the deposit was successful.
Take a Screenshot
Capture a screenshot of the transaction details, including the transaction ID, amount, and date.
Wait a Moment
Sometimes deposits may take a little while to process. If it hasn’t been long, wait a few minutes and check again.

If the issue persists, kindly provide the following information so we can assist you further:

Your WinZir Username
The Amount Deposited
Date and Time of the Deposit
Screenshot of the Transaction as Proof

If you're having trouble finding this information, please reach out to our live chat support and provide your WinZir username for checking.

Updated on: 09/01/2025