> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.winzir.ph/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm Unable to Complete My Verification. What Should I Do?

If you’re unable to complete the verification process and received a message stating that the system couldn’t verify you, don’t worry! Follow these steps to resolve the issue:

1. **Ensure Proper Documents**
* Double-check that the documents you’re submitting (e.g., your Philippine ID) are clear, legible, and meet the necessary requirements.

2. **Provide Details**
* Share the following information with us so we can manually review your verification request:

 - **Full Name**
****- **WinZir Username**
**-** **Screenshot of the Error Message**