Articles on: Accounts

I'm Unable to Complete My Verification. What Should I Do?

If you’re unable to complete the verification process and received a message stating that the system couldn’t verify you, don’t worry! Follow these steps to resolve the issue:


  1. Ensure Proper Documents
  • Double-check that the documents you’re submitting (e.g., your Philippine ID) are clear, legible, and meet the necessary requirements.


  1. Provide Details
  • Share the following information with us so we can manually review your verification request:


  • Full Name

**- **WinZir Username

- Screenshot of the Error Message



Updated on: 09/01/2025

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