Articles on: Deposit

I'm Having Trouble Depositing from My Metrobank App. What Should I Do?

WinZir understands how frustrating it can be when you're trying to deposit and run into issues. Let’s work together to troubleshoot this:


  1. Check Deposit Details
  • Double-check that you’re using the correct deposit details from your WinZir account, including any required reference code or account number.
  1. Account Confirmation
  • Ensure your Metrobank account is fully set up for online transactions and that you’re using the correct login credentials.
  1. Sufficient Funds
  • Verify that your Metrobank account has enough funds to cover the deposit amount.
  1. App or Browser Issues
  • If you’re using the Metrobank app, make sure it’s updated to the latest version. Alternatively, try accessing their website or using a different device.
  1. Error Messages
  • Take note of any error messages you receive during the deposit process, as these can help pinpoint the issue.
  1. Contact Metrobank Support
  • If the issue persists, consider reaching out to Metrobank’s customer support for assistance with online deposits.

    Lastly, if possible, please share a screenshot of the issue you’re encountering so we can assist you further and reach out our Live Chat Support for further assistance.

Updated on: 09/01/2025

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