> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.winzir.ph/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I Forgot My Player Account Password

If you've forgotten your password for your player account, follow these steps to reset it:  
  
1. Go to the "Forgot Password" Page:  Access the "Forgot Password" page by going to the Login tab at the upper right corner of the website, then click "Forgot Password".  
2. Enter Your Email or Mobile Number:  On the "Forgot Password" page, input the email address or mobile number linked to your account.  
3. Submit the Form:  Click the "Submit" button to request a password reset.  
4. Check Your Email or SMS:  Depending on the option you choose (SMS or email), you'll receive instructions to reset your password. 
 
SMS: You'll receive an 8-digit code that serves as a temporary password for logging in.  
Email: Check your inbox for a password reset link and follow the instructions to reset your password.