Articles on: Accounts

How to Delete or Close My WinZir Account?

If you wish to delete or close your WinZir account, please note that for security and fraud prevention reasons, the account will not be removed instantly. We need to maintain records for a limited time to check against fraudulent users. This helps ensure that the same email cannot be used to delete an account and then create a new one while claiming to be a different age or identity.

You can request to close your account, either permanently or temporarily, by reaching out to our live chat support. If you're looking to control your gaming habits as part of responsible gaming efforts, this is a commendable step. If you are considering switching to a different platform for a better experience, please let us know how we can improve before you decide to close your account.

To close your account, our customer support team will send a one-time verification code to your registered email or phone number. Please be aware that once your account is closed, it will be valid for a minimum of six months before it can be requested to be reopened. If you're looking to take a break from gambling and ensure you do not log in or play on any licensed PAGCOR betting sites, you can read more about this on our Responsible Gaming page.

To proceed with the closure, please provide the following information for verification purposes:

Username
Reason for closure
Date of birth
Registered mobile number

Updated on: 07/01/2025

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