> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.winzir.ph/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Forgot password

**If you forget your player account password, follow these steps to reset it:**

1. Go to the **Login** tab at the upper-right corner of the website and click **"Forgot Password."**
    
2. On the "Forgot Password" page, enter the email address or mobile number associated with your account.
    
3. Submit the form and wait for instructions on how to reset your password.
    
4. Check your email or SMS for further steps:

* For SMS: You will receive an 8-digit temporary password that you can use to log into your account.
    
* For Email: Click the password reset link provided in the email to create a new password.
5. If you encounter any difficulties during the reset process, please reach out to our customer support team for assistance. They will be happy to help resolve any issues you may be experiencing.