> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.winzir.ph/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can't Verify My Account

Here are some common troubleshooting steps to help you resolve the issue:

###### 1. Check ID Requirements

Ensure that you are using an accepted form of ID, such as a government-issued Philippine ID (e.g., passport, driver’s license, or UMID).

###### 2. Follow Liveness Check Instructions

Carefully follow the guidelines for the liveness check. This often involves:

* Taking a live photo or video.
* Ensuring your face is clearly visible and matches the ID provided.

###### 3. Improve Image Quality

To avoid errors:

* Make sure the photos or videos you upload are clear and not blurry.
* Use good lighting to enhance visibility and ensure the document details are readable.

###### 4. Address System Errors

Occasionally, temporary system glitches may interfere with the verification process. If you encounter an error, wait a few moments and try again.

If you still encounter an error after following the troubleshooting steps, please reach out to our live chat support for the manual verification process.