Can't Verify My Account
Here are some common troubleshooting steps to help you resolve the issue:
Ensure that you are using an accepted form of ID, such as a government-issued Philippine ID (e.g., passport, driver’s license, or UMID).
Carefully follow the guidelines for the liveness check. This often involves:
Taking a live photo or video.
Ensuring your face is clearly visible and matches the ID provided.
To avoid errors:
Make sure the photos or videos you upload are clear and not blurry.
Use good lighting to enhance visibility and ensure the document details are readable.
Occasionally, temporary system glitches may interfere with the verification process. If you encounter an error, wait a few moments and try again.
If you still encounter an error after following the troubleshooting steps, please reach out to our live chat support for the manual verification process.
1. Check ID Requirements
Ensure that you are using an accepted form of ID, such as a government-issued Philippine ID (e.g., passport, driver’s license, or UMID).
2. Follow Liveness Check Instructions
Carefully follow the guidelines for the liveness check. This often involves:
Taking a live photo or video.
Ensuring your face is clearly visible and matches the ID provided.
3. Improve Image Quality
To avoid errors:
Make sure the photos or videos you upload are clear and not blurry.
Use good lighting to enhance visibility and ensure the document details are readable.
4. Address System Errors
Occasionally, temporary system glitches may interfere with the verification process. If you encounter an error, wait a few moments and try again.
If you still encounter an error after following the troubleshooting steps, please reach out to our live chat support for the manual verification process.
Updated on: 04/02/2025
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