Can I Change My Email Address or Mobile Number?
If you would like to change your mobile number or email address, we will first conduct an account verification to ensure that you are the legitimate owner of the account. Here are the two scenarios and their corresponding solutions:
I Still Have Access to My Old Mobile Number or Email Address:
We will send a one-time verification code via email or SMS. Once you receive the code, please send it to us along with your desired new mobile number or email address.
I Have Lost Access to Both My Old Mobile Number and Email Address:
We will conduct a one-time videocall verification to confirm your identity as the account owner. Once verified, kindly provide us with your desired new mobile number or email address.
I Still Have Access to My Old Mobile Number or Email Address:
We will send a one-time verification code via email or SMS. Once you receive the code, please send it to us along with your desired new mobile number or email address.
I Have Lost Access to Both My Old Mobile Number and Email Address:
We will conduct a one-time videocall verification to confirm your identity as the account owner. Once verified, kindly provide us with your desired new mobile number or email address.
Updated on: 07/01/2025
Thank you!